Frequently Asked Questions

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    How to increase font size?

    Yathit Mobile App use dynamic text, which increase or decrease text size base on system wide text size setting.

    To adjust text size in Yathit Mobile App, change Text Size in iOS and Font Size in Android.

    0 comments Apr 8, 2020
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    Why related panel is empty?

    Yathit Mobile App uses CRM subpanel layout metadata from get_module_layout REST API to render related panel.

    0 comments Mar 24, 2020
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    Does Yathit mobile app support Apache Authentication directives?

    Yes.

    As additional security layer, security conscious web admin uses Apache build-in Authentication directives to protect CRM web pages. Authentication directives are configured in <Directory> section of the virtual host configuration (httpd.conf) file or .htaccess file in the web root directory. When AuthType Basic setting is activated on the CRM web root directory, opening the CRM portal requires username and password as shown in the following figure.

    0 comments Mar 4, 2020
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    How to log location?

    From the drawer menu, navigate to 'Tools' > 'Log Location' to load the Log Location page. Allow location permission if asked for the first time. It will take few second to get best location. You may interrupt the waiting by tapping on the message, in this case approximate location will shown. Move the marker by dragging if necessary to change the location.

    0 comments Feb 17, 2020
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    How to check CRM site license?

    From the drawer menu, navigate to 'Settings' > 'Sugar Settings'. In the Sugar Settings page, check Site License status.

    You may refresh the site license status by tapping on it and then select 'Refresh' on the bottom popup menu.

    0 comments Feb 15, 2020
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    Can I purchase for all users in my CRM?

    Yes, you can purchase license for all users in your CRM via CRM site license. It is an annual subscription service.

    Please request a quotation via web form for pricing.

    0 comments Feb 13, 2020
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    Does Yathit mobile app support self-signed certificate?

    Some internal enterprise CRM instance use self-signed certificate. Yathit mobile app will not work with self-signed certificates. However Yathit mobile apps (iOS and Android) trust user-added CAs for all secure connections.

    0 comments Aug 13, 2019
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    How to limit access to certain modules?

    Yathit mobile app can use all modules including custom modules. Use drawer menu to change module by selecting the module labels on the drawer menu items. To show or hide these module label listing, click 'CUSTOMIZE MODULES' flat button below the list.

    0 comments Jul 16, 2019
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    How to make a bug report

    For reporting Yathit Chrome Extension bug, it is the most useful for us if you could send us via Feedback panel with html attached. See below:

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    0 comments Jun 11, 2019
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    How to use Yathit in all my gmail?

    By default, Yathit is enable only for one Gmail account. You will see the following message like "Enable only for xxx@gmail.com".

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    0 comments Jun 8, 2019
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    How to connect to localhost?

    You can use CRM server serving from your localhost as long is it is reachable from your mobile phone browser.

    Use ipconfig (for Window) or ifconfig for Unix like system to get your local ip. In your mobile browser, check URL of the CRM with local ip such as http://192.168.0.162/sugarcrm/ where localhost is substitute with ip. You may also want to change CRM url in admin panel as well.

    0 comments Apr 14, 2019
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    No Gmail Addon appear

    By default Gmail Addon Panel appear on right side of desktop browser. On Gmail mobile app, it is appear at the bottom of message.

    If Gmail Addon Panel does not appear on your Gmail, your G-Suite admin disable the feature. Ask your G-Suite admin to enable Gmail Addon.

    0 comments Feb 21, 2019
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    How to change my CRM portal URL

    From the side bar drawer, go to Setting screen and then select Sugar Setting. In the Sugar Setting screen, click logout.

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    0 comments Feb 14, 2019
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    Restore purchases

    The items you have purchased or subscribed are available when you change phone. You are entitled your purchases as long as you login with your account Google Play Store or App Store in your phone.

    However sometime, if you purchases are not available, you may manually restore purchase. To do that open App Drawer Menu to go to App Settings > Premium Features > By Product Item. In the Premium Features page, you will check your purchases.

    0 comments Nov 23, 2018
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    Does Yathit support multiple clients login?

    Yes, Yathit Chrome Extension and Yathit: SuiteCRM Mobile App does not have limitation.

    However, depending on your SugarCRM setting that prevent from logging in to multiple clients to detect simultaneous login from different ip as plausible fraud.

    0 comments Nov 3, 2018
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    How to correct timezone?

    Time zone is one of the difficult issue in software development. This is due to the fact that server time zone and client time zone, which depend on where your time zone now, need to adjust. The way is server always return as UTC, which time zone offset is 0. From the client size, showing local time is simply adding or subtracting local time zone offset. This is automatically handled by Yathit Mobile App and hence it works.

    0 comments Oct 5, 2018
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    Why some of the module are not show in the list?

    Due to limitation of spaces,not all accessible modules are shown in the list in app navigation drawer?

    sm-suitecrm-navigation-drawer

    0 comments Sep 26, 2018
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    Can we use multiple sugar instance?

    Yes, you can use multiple sugar instances in Yathit mobile app.

    You can added additional sugar instances in app drawer heading by tapping drop down arrow in your profile name label.

    sm-multiple-sugar-instance

    0 comments Sep 24, 2018
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    How to select related fields?

    Some of the record fields are related record to other modules. When you edit related record fields, Yathit will suggest possible related record. Select the suggested related record item to set the field. Entering plain text will not work.

    0 comments Sep 17, 2018
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    How to show or hide fields?

    You can customized which fields to show or hide in record detail view. To do that, click overflow menu in the record detail view and select 'Fields...' menu item.

    show-hide fields

    0 comments Sep 17, 2018