Frequently Asked Questions

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    Restore purchases

    The items you have purchased or subscribed are available when you change phone. You are entitled your purchases as long as you login with your account Google Play Store or App Store in your phone.

    However sometime, if you purchases are not available, you may manually restore purchase. To do that open App Drawer Menu to go to App Settings > Premium Features > By Product Item. In the Premium Features page, you will check your purchases. The item you have purchased are indicate with trophy. Features available to you are highlighted.

    0 comments Nov 23, 2018
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    Does Yathit support multiple clients login?

    Yes, Yathit Chrome Extension and Yathit: SuiteCRM Mobile App does not have limitation.

    However, depending on your SugarCRM setting that prevent from logging in to multiple clients to detect simultaneous login from different ip as plausible fraud.

    0 comments Nov 3, 2018
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    How to correct timezone?

    Time zone is one of the difficult issue in software development. This is due to the fact that server time zone and client time zone, which depend on where your time zone now, need to adjust. The way is server always return as UTC, which time zone offset is 0. From the client size, showing local time is simply adding or subtracting local time zone offset. This is automatically handled by Yathit Mobile App and hence it works.

    0 comments Oct 5, 2018
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    Why some of the module are not show in the list?

    Due to limitation of spaces,not all accessible modules are shown in the list in app navigation drawer?

    sm-suitecrm-navigation-drawer

    0 comments Sep 26, 2018
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    Can we use multiple sugar instance?

    Yes, you can use multiple sugar instances in Yathit mobile app.

    You can added additional sugar instances in app drawer heading by tapping drop down arrow in your profile name label.

    sm-multiple-sugar-instance

    0 comments Sep 24, 2018
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    How to select related fields?

    Some of the record fields are related record to other modules. When you edit related record fields, Yathit will suggest possible related record. Select the suggested related record item to set the field. Entering plain text will not work.

    0 comments Sep 17, 2018
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    How to show or hide fields?

    You can customized which fields to show or hide in record detail view. To do that, click overflow menu in the record detail view and select 'Fields...' menu item.

    show-hide fields

    0 comments Sep 17, 2018
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    Does Yathit mobile app support SugarCRM 5?

    Yathit mobile app support SugarCRM 6.5 and up or SuiteCRM 7.0 and up. Yathit mobile app support all editions (Community, Pro, etc) of SugarCRM.

    Yathit mobile app can be used with SugarCRM older version, like SugarCRM 5, but some meta data like module layout are not available and sthere are some missing REST API parameters. And hence, there will be some with module layout and unexpected error.

    0 comments Sep 14, 2018
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    Can I select language during login?

    SugarCRM REST API have language option in login method, SuiteCRM does not honor the language option. Yathit Mobile App show language selector only in SugarCRM version 7 and above. Language selector is not appear if you system does not have additional language.

    0 comments Sep 14, 2018
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    What is Developer Mode (dev mode) and how to turn on?

    Developer Mode introduce additional functionality mostly are for logging, viewing raw data, preparing bug report, viewing performance statistic and enabling upcoming features.

    You can turn on Developer Mode in App Setting.

    Deleted 0 comments Sep 13, 2018
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    How to check my Sugar/SuiteCRM instance is properly serving REST API

    Yathit Mobile App, as well as Chrome Extension, use SugarCRM REST API. If Yathit mobile could not login, it is very likely that your CRM may have issue serving REST API. Serving REST API requires additional PHP modules, which is not require just for serving Sugar web portal. It is also possible PHP error and warning message are messing up in REST API output.

    0 comments Sep 5, 2018
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    How to make Bug module appear in SuiteCRM

    Bug module in SuiteCRM is used to track and manage product-related problems, commonly referred to as bugs, defects, or feature requests, either found internally or reported by customers. Default installation include Bug module, but hidden and hence not appear in module list. To appear in module list, remove from the hidden module setting. To do this, login as CRM admin page and go to 'Display Modules and Subpanels'.

    0 comments Aug 12, 2018
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    What is developer mode?

    Developer mode is for administrators or users who want to known more in-depth detail and experimental features. Developer Mode introduces additional functionality mostly are for logging, viewing raw data, preparing bug report, viewing performance statistic and enabling upcoming features.

    0 comments Aug 12, 2018
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    How to include full email history in saving reply email?

    When replying an email, Gmail hide conversation history by '...' element at the bottom of the message. Clicking them cause to show full conversation history. Only then, archived email will have full conversation history.

    0 comments Jul 18, 2018
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    Automatically archive incoming email

    Is it possible to automatically archive all incoming email?

    Thank you

    3 comments Jul 17, 2018
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    How to check I have a license?

    There are two types of license.

    For standard license check in 'About' panel.

    about panel

    For site license check in Sugar setting.

    0 comments Jul 11, 2018
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    How to refresh Sugar metadata?

    Yathit use Sugar Metadata for available fields in the module, labels, relationships, access right, etc to display panel. These metadata are rarely change and hence Yathit cache the data for long. Sugar metadata can be update immediately in the Sugar setting panel.

    0 comments Sep 15, 2017
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    Is Yathit compatible with my VPN?

    Yathit is compatible with a Virtual Private Network (VPN) provided it allows a connection to www.yathit.com.

    0 comments Aug 9, 2017
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    Uninstalling

    To uninstall an extension from the Chrome web browser, follow the stapes below:

    1. Click the Chrome menu on the browser toolbar.
    2. Click Tools.
    3. Select Yathit InboxCRM Extensions.
    4. Click the trash can icon an extension from Chrome by the extension you'd like to completely remove.
    5. A confirmation dialog appears, click Remove.
    0 comments Jul 4, 2017
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    Updating

    Chrome extension are automatically updated and hence manual updating is not required. Auto update take about few hours to a day from the new version release. Closing and re-launching Chrome browser may update the extension automatically. Disable and re-enable the extension from Chrome Extension page (chrome://extensions) may reset or update the extension. Current version number can be found in Chrome Web Store. Check your extension version in About panel (below).

    0 comments Jul 4, 2017